Refunds and cancellations

Automatic refunds

If an order is rejected, cancelled, or fails to deliver because of a problem on our side, the full amount is returned to your wallet automatically — you don't need to ask, and you'll get an email.

Cancelling

An order that is still Waiting Action can be cancelled: contact us with the order number. Once it is In Process it may already be with a provider and usually can't be cancelled.

Not refundable

• The wrong IMEI, serial number or account details were submitted.
• The order already completed and delivered what was described.
• A tool rental whose access has already been issued.

The full rules are in the Refund Policy and Cancellation Policy.